Privacy policy

Privacy Policy

Last updated: 7 January 2026

1) Introduction

Ella Bella Style (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or contact us about bookings and services.

This policy applies to our website: https://www.ellabellastyle.com and any booking enquiries made through email, forms, or social media.

If you have any questions, please contact: [your email here].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). We’d appreciate the opportunity to resolve concerns first.

2) Who We Are

Business name: Ella Bella Style
Services: Face painting, hair styling, glam & SFX makeup for events, weddings, proms, TV/film and private bookings.
Location served: UK (local travel as advertised)

3) What Information We Collect

We may collect the following personal information:

a) Booking & contact details

Name, email address, phone number
Event address/location, date, start time, and duration
Event type (birthday party, school event, wedding etc.)
Number of children/attendees and relevant notes (e.g., theme)

b) Communication data

Messages you send via contact forms, email, WhatsApp, or social media

c) Website usage data (cookies)

IP address, browser type, pages visited, device info
Cookie data used to improve site performance and measure traffic

d) Photos (optional)

If you consent, we may take and use photos of face painting/makeup for portfolio and social media.

Important: We do not intentionally collect information from children through our website. Booking enquiries should be made by a parent/guardian or an adult.

4) Special Category Data (Allergies / Skin Sensitivities)

If you tell us about allergies, skin sensitivities, or medical information, this may be treated as special category data under UK GDPR.

We will only use this information to:

Assess suitability for face painting/makeup, and
Help keep clients safe during the service.

We will not use it for marketing, and we will not share it unless required for safety or legal reasons.

5) How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes
Confirm and manage bookings
Communicate event details and requirements
Provide services on the day (including planning/design choices)
Improve our website performance and user experience
Request feedback or reviews (optional)
Send marketing only if you have opted in (or where permitted under UK law)

6) Legal Bases for Processing

Under UK GDPR, we process your personal information under one or more of these lawful bases:

Contract: to provide services you request
Legitimate interests: to run and improve our business and respond to enquiries
Consent: for marketing and for using photos in our portfolio/social media
Legal obligation: where we must keep records (e.g., tax)

7) Cookies

We use cookies to help our website function properly and to understand how visitors use our site.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

(If you have a separate cookie banner/policy, link it here.)

8) Sharing Your Information

We only share your information when necessary, for example with:

Website and platform providers (e.g., Shopify)
Analytics providers (e.g., Google Analytics, if enabled)
Payment providers (only if you take payments online)
Professional advisers (accountant) or legal authorities if required by law

We never sell your personal data.

9) How We Store and Protect Your Data

We take reasonable steps to keep your information secure, including limiting access and using trusted systems.

However, no internet transmission is completely secure. Please take care when sending information online.

10) How Long We Keep Your Data

We keep personal data only as long as needed:

Enquiry data: typically up to 12 months
Booking records/invoices: typically up to 6 years (for tax/legal purposes)
Photos used for portfolio/social: until you withdraw consent or ask us to remove them (where possible)

11) Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Object to processing or request restriction
Withdraw consent (e.g., marketing or photography)
Request data portability
Complain to the ICO

To exercise these rights, contact: ellabellastyle.mua@gmail.com

12) Photography Consent

Photos are only taken/used with consent. If you agree to photos and later change your mind, you can request removal. Please note that if images have already been shared on social media, removal is limited to platforms we control.

13) Links to Other Websites

Our website may contain links to third-party sites (e.g., social media). We are not responsible for their privacy practices—please review their policies separately.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.